David H. Maister
The profit formula
The formula for (financial) success, scientifically demonstrated by Harvard Professor David H. Maister at 139 organizations with 28 different services spread across 15 countries with 1 common denominator - people work - is that enthusiastic employees ensure happy customers and happy customers determine the degree of success of your organization.
Values in Action
Every organization can chalk its values on the wall or project it on the website. Where excellent organizations distinguish themselves from the rest is that they are able to put their values into daily practice. This makes employees feel safe, supported and inspired, allowing them to achieve their greatest achievements.
Management makes all the difference
If (and only if) competent managers know how to stimulate their people, then (and only then) employees will provide excellent service to their customers, and the customer base will reward the organization with superior (financial) performance.
Business = People management
Ultimately, it all comes down to understanding how people work. Everything we want in life - whether it is profit, respect, fame, loyal subordinates, cooperative colleagues or, in our personal lives, love and relationships - all of these things, each and every one of them, must be given to us by another person. That means we need to understand how other people want to give us what we want, and it underlines the importance of relationships in everything we do.
Permission to be human
Once we accept emotions – such as fear and sadness – as natural, we are more likely to overcome them and experience greater happiness in the long run.
Prioritize relationships. The number one predictor of human happiness is the time we spend with people we care about and vice versa.
We first make our habits and then our habits make us.
Meaning, Pleasure & Strengths
Happiness - both business and private - lies at the intersection of pleasure and meaning. If you can also develop your talents, life will become a real treat.
A simple life makes you happy. We are generally too busy and try to squeeze more and more activities into less and less time. Quantity affects quality, and we compromise our happiness by trying to do too much. Saying 'yes' to someone else often means saying 'no' to yourself.
”Succes without happinessJoris MenckeKeynote Speaker
is no success.